SHIPPING & RETURN
All orders are processed within 1 to 3 business days under normal circumstances. The shipping cost will be calculated for all domestic orders within the USA at the check out.
We do offer international shipping as well. Just like all the domestic orders, international shipping cost will be calculated automatically at the check out. If you have any question, please contact us anytime.
Once your order has been dispatched, we will send you an email including shipping confirmation with the tracking number. Moirai is not responsible for the shipments that are lost, damaged, misplaced, stolen, or any unexpected and uncontrollable events once it ships out.
We thank you for your order and hope you are pleased with our products. If you are not satisfied with your purchase, we are happy to assist you return or exchange. Please note that all products can be returned within 7 days of the time that you receive your order at your expense. Due to extremely limited stocks, all sales are final after 7 days of receipt. We apologize for the inconvenience.
To make return, please email us at firstname.lastname@example.org with the subject 'Return' or 'Exchange'. Please include your order number and which item you would like to return or exchange to. We will welcome to process it for you and walk you through next steps. Unfortunately all international orders are final sale at this point.
Items are eligible for for return with original receipt and must be in their original condition, un worn, unwashed and unaltered with all tags are attached. Please be considerate when trying light color items. No make-up markings please.
All items are subject to inspection. Once you return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also let you know of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days depending on your bank. Outgoing shipping cost is not refundable.